Refund & Returns Policy
Last updated: June 2026
We stand behind every Zipdee hoodie we send out. If something isn't right, we'll do our best to make it right.
Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the item is:
- Unworn and unwashed
- In original condition with tags attached
- In its original packaging
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We'll arrange a replacement or full refund at no cost to you — no questions asked.
How to Request a Return
- Email us at hello@thezipdee.com with your order number and reason for return
- We'll respond within 1–2 business days with instructions
- Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method
Non-Returnable Items
- Items returned after 30 days
- Items that show signs of wear, washing, or damage caused by the customer
- Sale items (unless faulty)
Questions?
We're always happy to help. Reach out any time.
📧 hello@thezipdee.com