Shipping policy

Shipping Policy

Thank you for shopping with The ZipDee. We are committed to delivering your order safely and efficiently throughout Australia.

Shipping Locations

We currently ship to all states and territories within Australia, including:

  • New South Wales (NSW)

  • Victoria (VIC)

  • Queensland (QLD)

  • Western Australia (WA)

  • South Australia (SA)

  • Tasmania (TAS)

  • Australian Capital Territory (ACT)

  • Northern Territory (NT)

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be extended during peak periods, promotional events, or holidays.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

  • Metro Areas: 2–7 business days

  • Regional Areas: 4–10 business days

  • Remote Areas: 5–14 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking updates to appear.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Remote delivery locations

  • Circumstances beyond our control

The ZipDee is not responsible for delays caused by shipping carriers or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee recovery or redelivery of the package.

Additional shipping fees may apply if an order is returned due to an incorrect address.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

The ZipDee

Email: support@thezipdee.com

We appreciate your business and thank you for choosing The ZipDee.